Charter Manager - Singapore
Location: Singapore
Salary: Negotiable (extremely competitive offering)
Experience: Air Freight/Cargo Charter
Imagine a career where no two days are the same. Where you orchestrate high-stakes, high-profile charter flights, seamlessly connecting people, cargo, and possibilities across the globe. This is your chance to step into a fast-paced, dynamic role with a leading force in global aviation.
We’re looking for a Charter Manager who thrives under pressure, loves problem-solving, and can turn complex logistics into smooth, world-class experiences. From securing the right aircraft to negotiating with top-tier operators, you’ll be at the heart of the action—ensuring every charter flight is executed with precision, efficiency, and flair.
The role:
As the Charter Manager, you will manage the delivery of all charter services for our client within Singapore. You will be responsible for liaising with internal and external stakeholders, clients/customers and suppliers; negotiating terms and conditions, and ensuring that charter services are provided in a timely and cost-effective manner. You will also be responsible for overseeing the implementation of all charter-related policies and procedures, as well as ensuring that any changes or modifications to existing policies are in accordance with organisational and legal requirements.
Key responsibilities:
Responsible for managing all aspects of a charter flight from initial request to compiling initial offers, following up with internal and external clients and carrying through to booking and handling of flight operation to its completion.
Responsible for engaging with internal and external clients to understand their charter requirements and preferences, providing exceptional customer service throughout the quoting and booking process.
Liaising with internal and external clients [repetitively] to identify requirements, source and procure suitable, best-value, aircraft charter solutions to ensure cost-effective solutions while maintaining quality.
Responsible for providing timely detailed and accurate briefing information to support prospective enquiries to ensure inbound calls and emails are dealt with effectively.
Responsible for building and maintaining strong relationships with charter service providers, negotiating contracts and ensuring high service quality.
Verify supplier contract in detail and ensure all terms comply with the charter agreement.
To generate and manage a portfolio of clients and actively develop new business through initiatives including following up on new leads, client recommendations and networking opportunities.
Essential experience & knowledge:
Educated to degree level or equivalent experience.
Strong knowledge of the charter industry, with good experience in aviation charter sales and excellent technical knowledge of jets and the commercial aviation sector.
Exceptional communication and presentation skills [verbally and in writing], with the ability to effectively convey complex information to diverse stakeholders.
Strong stakeholder management skills and client service mentality.
Strong problem-solving skills: ability to provide constructive advice, analyse information and adopt a solution-focused approach.
Proficiency in Microsoft Office.
Excellent organisational skills with the ability to multi-task.
Ability to work well under pressure and to tight deadlines.
Ability to work independently and as part of a team.
What's on offer/benefits:
Our client prides itself on turning your role into something extraordinary. They take care of their employees so you'll love what you do, where you do it and who you do it with. Medical and dental insurance, generous vacation time, paid parental leave, tuition reimbursement, paid volunteer time and the promise of work/life balance.
menska's thoughts:
We are proud to be represent our client, a freight forwarding and logistics company that specialises in live events and experiences worldwide. Our client prides itself on building teams that make lasting connections through a culture of trust, camaraderie and fun, both in the office and outside of it.
Ref: J182/M014
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